Cancellation Policy – Weston India

Effective Date: 25 October 2026

At Weston India, we strive to provide a smooth and convenient shopping experience. This Cancellation Policy explains how customers can request order cancellations, the conditions applicable after dispatch, and the refund process.

Customers searching for Weston India under different spellings can refer to this policy for the same online store.

1. Order Cancellation

Customers may request cancellation of an order within 12 hours of placing the order, provided the order has not already been dispatched or shipped.

To request a cancellation, please contact our customer support team with your order number and registered contact details.

Cancellation requests are subject to the order's processing status. We recommend submitting requests as early as possible to help us process them before dispatch.

2. Cancellation After Dispatch

Once an order has been dispatched or shipped, cancellation may no longer be possible.

If your order has already been shipped, please contact our customer support team for guidance. Depending on the shipment status and applicable return conditions, you may be advised about the available options under our Return Policy.

Important: Customers should not assume that a cancellation has been approved until confirmation is received from Weston India.

3. Refund for Cancelled Orders

If an order cancellation is successfully approved before dispatch, the applicable refund will be initiated.

1. Prepaid Orders: The refund will generally be processed to the original payment method.
2. Cash on Delivery (COD) Orders: If any payment has already been collected, the refund process will be explained by our support team.
3. Refund Processing Time: We aim to initiate eligible refunds within 5–7 working days after cancellation approval, where applicable.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

4. Orders That Cannot Be Cancelled

A cancellation request may not be accepted if:

1. The order has already been dispatched or shipped.
2. The order has entered a stage where cancellation is no longer operationally possible.
3. The cancellation request does not comply with the applicable order terms.

These conditions do not limit any rights or remedies available to customers under applicable consumer protection laws.

5. How to Request an Order Cancellation

To request cancellation, please contact our customer support team and provide the following details:

1. Your order number.
2. Your registered name and contact details.
3. A clear request to cancel the order.

Our team will check the order status and inform you whether cancellation is possible.

6. Contact Information

For order cancellation requests and assistance, please contact Weston India using the details below:

1. Email: westonindiastore@gmail.com
2. Phone: +91 8218846882
3. Website: https://westonindia.com/

Please include your order number in your communication so our team can assist you efficiently.

7. Changes to This Policy

Weston India may update this Cancellation Policy when necessary. Any updates will be published on our website and will apply as permitted by applicable law.

By placing an order on Weston India, customers are encouraged to review this Cancellation Policy along with the applicable Shipping Policy, Return Policy, and Terms and Conditions.

Weston India – Your destination for footwear, clothing, perfumes, and traditional attars.